Terms and conditions
Conditions of sale
1. Payment
Payments can be made by credit card, mbway, paypal or multibanco.
All receipts are managed by a system called Eupago.pt.
Retraction: The order can be changed by e-mail for 30 minutes.
Please always check your personal details and the list of items before confirming payment.
After this stage, your order can be modified for 30 minutes and only by email nutrimaxpt@gmail.com (Monday to Friday, 9am to 6pm).
After this period, in the event of withdrawal, you will have to wait for your package to be received before returning it.
Withdrawal period: 14 days to return products.
Our customers' satisfaction is a top priority. However, if you change your mind, you can return all or part of your order within 14 days of receipt.
Only sealed products are accepted, except in the event of a reported problem with a product (shipping error on our part or defect).
The return must include a delivery note, otherwise a simple document with your contact details and/or your order number. This will allow us to identify you correctly.
The costs associated with the return are the responsibility of the user.
In all cases, we do not refund the transportation costs incurred at the time of the request.
2. Forms of reimbursement
In the event of refusal, the refund is granted exclusively in the form of a credit for future orders.
In the event of an incident with a product (shipping error on our part or failure), we may ask you to return the product to us. Nutrimax on us.
This will be done as soon as the problem is confirmed, offering you a refund, a credit or a new shipment of the product, depending on your preference.
To which address should I return the products?
For return requests related to the withdrawal of sealed products or problems with them, please send us an e-mail so that we can provide you with the return address.
3. Regulations
The products presented on this site are not medicines.
They are nutritional supplements, considered as such in several European Community countries, which benefit from the freedom of intra-Community movement.
It is your responsibility to check the legal status of the products in question in the country where you live.
These products are not intended for the diagnosis, prevention or treatment of diseases.
If you are ill, consult a doctor. Pregnant and breastfeeding women, children under the age of 12 and people undergoing medical treatment should generally avoid consuming nutritional supplements, unless they are recommended by a health professional.
The photographs shown on the site are merely indicative, do not reflect the actual scale of the products and do not constitute contracts.